FAQ

What if I sign up for this and decide it is not right for me? Do you have a money back guarantee?

Yes, I call it my "participate and get your money back" guarantee. If within the first month of our relationship you show up to the calls and participate fully in the coaching process, you can simply let me know if this is not working for you and I will refund your money. To honor the coaching agreement and the coaching process, if you sign up and do not show up for your coaching sessions, do not do the follow-up work, etc, then we will not refund your money.

SECURITY & CONFIDENTIALITY

Is my data secured and safe?

Yes! In fact, there are 3 levels of security provided to keep your data safe and confidential:

Is my information confidential?

Yes. This site is protected by a username/password system. You are the only one that has access to your information.

ADDITIONAL SUPPORT

Can I contact you in between our scheduled coaching sessions?

Yes! In the event that you would like support on something that comes up in between our meetings, and we have discussed this, you may be able to access me via brief texts or emails.

ACCESSING THE PRIVATE CLIENT AREA

How do I access your private client area and how do I log in?

Click on the log-in link in the navigational menu of the website. Then enter the username and password that has been assigned to you. Don't have log-in information yet? Contact me so we can get an account created for you.

I have a password that I use for most of my on-line accounts. Can I change the password you assigned to me?

Yes. You will need to log in initially using the password I assigned to you. Once you log in, you can change your password at any time.

What if I forget or lose my password and log-in information?

If you simply forgot your password, you can still go to the log-in page by clicking the log-in link. Click on the blue link "forgot password" to the right of the "Log-in" button and, in the new "Forgot Password" window, enter your username and click on the "Continue" button. You will receive an email shortly with your password.

I’m trying to log in, but it will not accept my username or password, what do I do?

Remember that the log-in information is case sensitive, so enter it exactly like it was given to you. Also, type in your log-in credentials and DO NOT copy/paste it, as this procedure can include empty spaces, which count in a password, thus rendering it incorrect.